Implementing electronic signature software is an efficient and cost-effective way to overcome the challenges of paper-driven processes.
However, finding the right eSignature software for your business needs can be an uphill struggle.
But, there are a few software that have gained the trust of customers over the years.
DocuSign and Adobe Sign are two such eSignature software.
If you are looking for an in-depth comparison of these two tools, this is the right blog for you.
This blog compares Adobe Sign and DocuSign on various parameters to help you make the right decision.
You can click on the below links and jump straight to the section of choice. Alternatively, scroll down and read on for an in-depth understanding.
|Overview – Adobe Sign and DocuSign|
|Comparison – features, pricing, compliance with the law, deployment, ease of use, and customer support and training|
|The final decision|
|Revv – A great alternative|
|Comparison grid – Revv vs. Adobe Sign vs. DocuSign|
Adobe Sign overview
Adobe Sign, formerly EchoSign, is an Adobe Document Cloud Solution that liberates organizations from paperwork. It is a cloud-based e-signature service to send, sign, track, and manage documents digitally.
Easy device accessibility, integration with business systems and applications, automated workflows, and a great level of security and compliance makes Adobe Sign a trusted player in the industry.
Another plus side of Adobe Sign is that it can effortlessly integrate with other products of the Adobe family, such as Adobe PDF and even the Adobe Creative Cloud.
The discussion of e-signature software is incomplete without DocuSign.
Founded in 2003, DocuSign plays a key role in the evolution of e-signature technology. It is a cloud-based electronic signature service that works well for businesses of all sizes.
Reusable templates, geolocation capture, apps and systems integration, insights & analytics, mobile accessibility, workflows, and security and compliance – DocuSign is infused with advanced features that make the execution of electronic signatures smooth, faster, and smarter.
Now that you got a basic idea of both the tools, let’s move forward and compare them point-by-point to unravel the similarities and differences between them.
For easier understanding, the blog is divided into various comparison sections.
The first section talks and compares the features of Adobe Sign and DocuSign and identifies which one stands out by each feature. The subsequent sections discuss and give an understanding of – pricing, compliance with the law, deployment, ease of use, and customer support and training.
1. Electronic signature
Enabling businesses with eSign technology sits at the heart of both platforms.
Not in the same sequence, but the signature process in both platforms is pretty similar and straightforward, and both offer multi-party signing.
You need to upload documents and add signer(s) information. When you upload documents, both the tools identify any form fields in your documents and make them digital and fillable.
If you want any additional information from the recipient, use drag and drop tools to add the respective data fields into the document.
You can write your own email subject lines and custom messages. Right there, you can also select an option for automated notifications and select their frequency.
And finally, send the document.
A sender can also protect the file by creating a password or access code only to be shared with the recipients.
The recipients don’t need a user account to open and sign the file. All they need is to open the link sent in the email and follow the process.
DocuSign also shares a security code at the bottom of the notification email. You can directly access your document with that code on DocuSign’s website.
Both tools do record-keeping and provide audit trails for each transaction.
Who wins here?
It’s a tie!
Both tools are exemplary w.r.t their eSignature process and create an almost matching experience for the customers.
2. Support for different signature capture methods
For convenience and security, both Adobe Sign and DocuSign offer sufficient ways to create and sign a document.
With DocuSign –
- You can sign a document with a signature style suggested by DocuSign
- The second way is to draw a signature using a finger or stylus
- Lastly, you can upload your signature
Adobe Sign also allows you to draw your signature or upload an image from the local system.
It slightly differs from DocuSign –
- It also offers you to type your name
- There might be times when you want to draw a signature, but the device (e.g., desktop) is not touch-supportive. In such a case, you can go for the mobile option and feed your phone number to a touch-enabled device. Adobe Sign sends a link to that number where you can draw your signature and import it to your user profile.
Who wins here?
Undoubtedly, both tools have made adding signatures to documents simpler. However, Adobe Sign weighs more in providing that comfort by enabling a mobile option as well. For this category, Adobe Sign gains the upper hand and becomes the winner.
DocuSign offers personalized branding options –
- Adding your logo
- Editing the document colors
- Changing banner colors
- Customizing action buttons
- Customizing email notification copy and create custom messages, and
- Add header and footer links
This customization is not available in the Personal plan (for a single user) but in Standard and Business plans.
Adobe Sign offers similar branding options and much more. Besides adding a logo and customizing email copy, you can also –
- Creating a personalized hostname URL for your account. This means you can have your company name in the URL your users login to and the URL where documents are hosted for your signers.
- Customizing the confirmation pop-up with your own messages along with URLs, social media buttons and their count bubble
- Adding your brand logo to your Adobe account page to keep a consistent brand profile
And with additional fees, both DocuSign and Adobe Sign offer advanced branding features (e.g., HTML access) to give the perfect branding treatment at every step.
Who wins here?
Undoubtedly, both the tools offer sufficient functionalities to help users customize their account with the right brand feel, but Adobe Sign offers more options that are also accessible even in the single user plan at a lesser price than what DocuSign offers.
4. Integration with other business applications
If you want to make your eSigning process smarter, it becomes essential to automate the workflows by weaving your other business applications with your eSignature platform. Let’s see how both tools stand at achieving this feat.
DocuSign supports 350+ integrations – Box, Dropbox, Salesforce, Oracle, Google Drive, Microsoft Office 365, Workday, and with many other major partners. However, the CRM integration is only available for the Enterprise edition. Keeping that aside, DocuSign supports all third-party and custom API integrations, even in the basic personal plan.
Adobe Sign integrates smoothly and offers extensive APIs to seamlessly connect with popular CRM, CLM, CPQ, ERP, Human Resources software, and many more tools. Here are some names – Salesforce, Google Drive, Box, SAP Ariba, Zoho CRM, Workday, and Microsoft dynamics.
But, with Adobe Sign, the custom API integrations are only available in the Enterprise and Business plan, which means there is a higher cost associated with integrations.
Who wins here?
Clearly, DocuSign offers and supports API integrations at a lower price point than Adobe Sign.
5. Device accessibility
Accessing, signing, and tracking both Adobe Sign and DocuSign documents is very convenient.
The users can close documents with a mobile signature or can sign documents through other preferred devices – tablets, desktops, or laptops.
Adobe Sign has mobile apps for iOS and Android devices, whereas DocuSign mobile apps are available for iOS, Windows, and Android devices.
Who wins here?
It’s a draw. There is no major difference here. With both tools, you can sign a document with a mobile signature or from other devices.
6. Real-time tracking
Both Adobe Sign and DocuSign provide a tracking mechanism to keep an eye on the signing process.
You can monitor all this inside their ‘Manage’ tab. It gives users a clear understanding of which documents are eSigned, which ones are waiting to be signed by you or others, which ones are completed, and which ones have expired.
Both tools also provide a search and a filter to easily find the information they are looking for.
With Adobe Sign’s Enterprise and business plan, you can also know the status of documents across the organization and get insights into the document lifecycle.
Who wins here?
Overall, both tools make the real-time tracking of documents easier and faster. Both are at par here.
The ‘Signing Insights’ feature of DocuSign helps the users to decipher the trends and patterns in the signing behaviors. Its rich set of filters and visual dashboard empower businesses with data visualization capabilities. It helps them make informed decisions and provide enhanced signing experiences.
Adobe Sign gives you a detailed report on your document insights in its Enterprise plan.
Who wins here?
DocuSign gives you access to intelligent insights at a lower price point, which seems favorable, especially if you are a small business, whereas Adobe Sign supports and gives that level of experience only at the enterprise level.
DocuSign wins here.
Pricing of DocuSign
In DocuSign, you can choose from three pricing editions. All the plans are charged as per the users.
- Personal – $10/user/month, billed annually
- Standard – $25/user/month, billed annually
- Business Pro – $40/user/month, billed annually
If your business demands advanced features like payment integration, signer attachment, or bulk send – you can avail these only in the Business plan.
If your organization has complex information technology needs and demands more advanced solutions like single sign-on, API, customized usage limits, and more – contact the DocuSign team to explore those possibilities.
On a side note, DocuSign also offers separate plans for real estate.
Pricing of Adobe Sign
Adobe Sign offers three pricing options for single users with affordable subscription costs ranging from $9.99 – $19.99/month, billed annually.
Adobe Sign’s $19.99 monthly plan offers more as well as better features (except bulk send) at a much lesser price than DocuSign’s Standard ($25) and Business ($40) editions.
It further provides two plans for businesses needing more than one user. For business and enterprise-level requirements and customized plans, you need to contact the Adobe team for pricing.
One more difference – DocuSign’s Standard and Business plans allow you to buy licenses online for up to five users. You have to call the team to buy more than five.
But, with Adobe Sign’s plans, you can buy any number of user licenses online.
Compliance with the law
Both cloud-based eSignature solutions comply with eSignature laws and industry- specific regulations across the world.
Here are the details –
Adobe Sign – UETA, ESIGN, and eIDAS regulation
Here is a chart that compares the deployment support provided by both e-Signature solutions –
Source – Capterra
Ease of use
The user experience of both e-Signature solutions is good. Both are quite straightforward to understand and use.
Let’s see what customers think of usability and check out their ratings on popular review platforms –
Customer support and training
Both tools offer an extensive library of self-service learning materials, resources, online webinars, documentation videos, and more to help their customers with a smooth learning process.
The customers can also connect to other users through Community Forums, where they can ask questions and collaborate with others.
Here are the different kinds of customer support options provided by Adobe Sign and DocuSign.
Source – Capterra
Adobe Sign vs. DocuSign – The final decision
Undoubtedly, both DocuSign and Adobe Sign are two awesome eSignature service providers that have a huge user base, good user reviews, and almost the same set of features.
But, certain nuances make them different from each other.
Unlike DocuSign, Adobe gives you much more options for company branding and personalizations in lower pricing tiers. Also, it gives you access to payment getaway even in a single user plan, whereas DocuSign lets you use this feature in the Business Pro plan.
If editing and customizing PDFs is an everyday thing, you can take advantage of Adobe Sign’s bundling with Adobe Acrobat in the Adobe Document Cloud suite.
Go for DocuSign if weaving signature workflows between your website and other business-related apps are critical to your business. DocuSign’s cost-effective API integrations expand your signature workflows capabilities.
Lastly, which way your inclination goes also depends on the company size, budget, customization and integration requirements, and the level of access and control your business demands.
|Please note that all the information in this blog is taken from company websites, comparison websites such as GetApp, G2, Capterra, Gartner, and others. Since companies keep adding features, some of the information may be out of date. Let us know at firstname.lastname@example.org if there’s any information that needs change. We’ll verify and update as quickly as possible.|
Revv – A great alternative
We appreciate the valuable time you have spent evaluating Adobe Sign and DocuSign. However, to aid you in making an informed decision, we highly recommend you to check out Revv – an all-in-one document management system that provides out-of-the-box and ever-evolving features to scale your business and meet your information technology requirements.
No one can beat Revv’s features-to-cost ratio. Check out Revv’s pricing plans.
Moreover, unlike others, Revv charges its customers not based on users but based on consumption. This means, with Revv, you can have multiple users in one account.
If you are a freelancer or solopreneur, you don’t have to pay a single penny, and you can subscribe to Revv’s Forever Free plan – which is literally free, with no strings attached.
Revv also provides its users a repository of 1000+ professional and legally vetted templates – proposals, contracts, quotes, agreements, and others. Neither DocuSign nor Adobe Sign provides any ready-to-use templates.
Revv’s other features include – Electronic signatures, workflow integration, multi-party signing, Zapier & API-based native integrations, machine-learning-based intelligent document analyzer, user control, advanced collaboration features, cloud-based repository, easy search, real-time status reporting, accessibility with mobile devices, automated notifications, and many more.
Revv complies with eSignature laws worldwide, including eIDAS, the ESIGN Act, and UETA.
When it comes to customer support, Revv provides 24/7 chat, email, and phone support for all the paid plans. The free plan users can also reach out to the customer support team for any help.
Our ratings speak for us
Source – GetApp
Here’s a comparison grid to understand how Revv stands with both Adobe Sign and DocuSign in terms of key features –
|PDF form conversion||✓||✓||✓|
|Tracking and analytics||✓||✓||✓|
|Multiple language support||✓||✓||✓|
Revv’s user reviews – A shower of love and trust from Revv’s customers
What are you waiting for?
Revv powers your business with document automation and gives it the speed it needs to be successful.
From creation to sending, signing, storing, managing, and tracking – Revv is your trustworthy partner at every stage.
Try it out yourself.
If you want to know more about Revv or have any questions, hit us up at email@example.com.